Refund policy

Last updated: 27 July 2026

At Celova, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

You may request a return if:

  • The item is faulty or damaged upon arrival.
  • You received the wrong item.
  • You changed your mind and the item is unused, in its original condition, and in its original packaging.

To start a return, please contact us within 14 days of receiving your order with your order number and the reason for the return. For faulty or incorrect items, please include clear photos to help us process your request quickly.

Returns sent without prior approval may not be accepted.

Faulty or Incorrect Items

If your item is confirmed to be faulty, damaged during transit, or you received the wrong product, you may choose between:

  • A replacement (subject to availability), or
  • A full refund.

We will also reimburse reasonable return shipping costs for approved faulty or incorrect items.

Change of Mind Returns

If you no longer want your item or ordered the wrong size or colour, you may return it provided that:

  • The item is unused.
  • It is in its original condition.
  • It is returned in its original packaging with all accessories.

Once your return has been received and inspected, we will issue a refund for the cost of the item only.

Please note:

  • Original shipping charges are non-refundable.
  • Return shipping costs for change-of-mind returns are the customer’s responsibility.
  • If you request an exchange, additional shipping charges may apply.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Used pet products.
  • Personalized or custom-made items.
  • Gift cards.
  • Any item that is not in its original condition due to customer use.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.

Exchanges

We only replace items that are defective, damaged, or incorrectly supplied. Exchanges for different sizes or colours are subject to stock availability.

Contact Us

If you have any questions about our Return & Refund Policy or need to start a return, please contact us before sending your item back.

Customer Support: supportcelova@gmail.com