Terms of service

Terms of Service

Last Updated: July 2026

Welcome to Celova. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing or using our website, you agree to be bound by these terms.

1. Acceptance of Terms

By using the Celova website, you confirm that you are at least 18 years old or have the permission of a parent or legal guardian to use our services.

2. Products and Pricing

We strive to ensure that all product descriptions, images, availability, and prices are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, update information, or cancel orders where necessary.

3. Orders

Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for reasons including product availability, pricing errors, suspected fraud, or other legitimate business reasons.

If payment has already been processed for a cancelled order, a full refund will be issued.

4. Payments

We accept secure payment methods available at checkout. By submitting payment information, you confirm that you are authorised to use the selected payment method.

5. Shipping

Orders are processed and shipped in accordance with our Shipping Policy. Delivery times are estimates and may vary due to factors beyond our control.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy. Please review that policy before requesting a return.

7. Intellectual Property

All content on this website, including logos, images, text, graphics, product descriptions, and designs, is the property of Celova or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or use any content without prior written permission.

8. Prohibited Use

You agree not to:

  • Use the website for any unlawful purpose.
  • Attempt to interfere with the website’s security or functionality.
  • Upload malicious software or harmful code.
  • Misuse the website or engage in fraudulent activity.

9. Limitation of Liability

To the fullest extent permitted by law, Celova shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these Terms limits your statutory rights under applicable consumer protection laws.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Changes to These Terms

We may update these Terms of Service at any time. Changes will be posted on this page with the revised “Last Updated” date.

12. Governing Law

These Terms of Service shall be governed by the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: supportcelova@gmail.com

Thank you for choosing Celova. We appreciate your trust and look forward to serving you and your pets.