Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with Celova. We are committed to delivering your order safely and efficiently throughout the United Kingdom.

Order Processing

  • Orders are processed within 1–3 business days after payment is confirmed.
  • Orders are processed Monday to Friday, excluding public holidays.
  • Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where available).

Delivery Times

Estimated delivery times within the United Kingdom:

  • Standard Delivery: 3–7 business days
  • Express Delivery (where available): 1–3 business days

Please note that delivery times are estimates and may vary during peak periods, holidays, or due to circumstances beyond our control.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and the selected shipping method.

From time to time, Celova may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive tracking information by email if tracking is available for your shipment.

Delivery Delays

While we strive to deliver all orders on time, unexpected delays caused by couriers, weather conditions, customs procedures, or other unforeseen events may occur. We appreciate your patience and understanding.

Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order.

Celova is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us as soon as possible at supportcelova@gmail.com. We will work with the shipping carrier to resolve the issue and provide an appropriate solution.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: supportcelova@gmail.com

Thank you for choosing Celova. We appreciate your trust and are committed to providing a smooth and reliable delivery experience.